At Cardigan Cove, we are committed to ensuring your shopping experience is as smooth as possible. We offer reliable shipping options to ensure your order arrives on time.
Processing Time: Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed the following business day. You will receive a confirmation email once your order has been shipped.
Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping rates and estimated delivery times will be calculated at checkout based on your location and the selected shipping method.
Tracking Your Order: Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your order’s progress online.
International Shipping: We currently offer international shipping to select countries. Please note that customs fees and import duties may apply, and these are the responsibility of the customer.
Lost or Damaged Items: If your order is lost or arrives damaged, please contact our customer service team within 5 business days. We will assist you in resolving the issue as quickly as possible.
Return Policy
Your satisfaction is our priority at Cardigan Cove. If you are not completely satisfied with your purchase, we offer a straightforward return policy.
Return Window: You may return items within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and include all tags.
Return Process: To initiate a return, please contact our customer service team at [insert email address or contact form link]. We will provide you with a return authorization number and detailed instructions for returning your item.
Refunds: Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable.
Exchanges: If you would like to exchange an item for a different size or color, please follow the return process to return the original item, and then place a new order for the desired item.
Final Sale Items: Certain items, such as clearance or personalized products, may be marked as final sale and are not eligible for return or exchange. Please check the product description for details.
Customer Service: If you have any questions or concerns about your order, please don’t hesitate to reach out to our customer service team. We’re here to help!
We want you to love your purchase, but if you need to return an item, we are here to assist you every step of the way!